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Return & Refund Policy — Maison Seoul

At Maison Seoul, we want you to feel confident and satisfied with every purchase. If something isn’t right, we’re here to help.

1. Return Eligibility

We accept returns under the following conditions:

The item is unused, unworn, and in its original packaging
The return request is made within 14 days of delivery
The item is not part of a final sale, hygiene-sensitive product, or clearance item

For hygiene reasons, certain items such as skincare tools, beauty devices, and intimate products cannot be returned once opened.

2. How to Request a Return

To start a return, please contact us at:

📧 maison-seoul@outlook.com

Include:

Your order number
The product(s) you wish to return
The reason for return (optional but helpful)

Once approved, we will provide return instructions.

3. Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect
We recommend using a trackable shipping service
We are not responsible for lost return packages

4. Refunds

Once your return is received and inspected:

Refunds will be processed to your original payment method
Please allow 5–10 business days for the refund to appear
Shipping costs are non-refundable

If the item is not in its original condition, a partial refund may be issued.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos. We will replace the item or issue a full refund at no extra cost.