Shipping policy

Shipping Policy — Maison Seoul

At Maison Seoul, we aim to deliver your order as smoothly and efficiently as possible. Below you’ll find everything you need to know about our shipping process.

1. Order Processing

All orders are processed within 1–3 business days after purchase.

During high demand periods or product restocks, processing times may take slightly longer.

Once your order has been processed, you will receive a confirmation email with tracking information.

2. Shipping Times

Delivery times vary depending on your location and supplier availability.

Estimated shipping times are:

5–15 business days (average delivery window)

Please note that these are estimated timeframes and may vary due to customs delays, carrier issues, or peak seasons.

3. Tracking Information

Once your order has been shipped, you will receive a tracking number via email.

Tracking updates may take 24–72 hours to become active in the system.

4. Shipping Delays

While we do our best to ensure timely delivery, delays may occasionally occur due to:

Customs processing
High order volume
International shipping routes
Carrier delays outside our control

We appreciate your patience in such cases.

5. Incorrect Address

Please ensure all shipping details are correct at checkout.

Maison Seoul is not responsible for orders shipped to incorrectly entered addresses. If you notice an error, please contact us within 12 hours of placing your order.

6. Lost or Missing Packages

If your order appears lost or significantly delayed, please contact us at:

maison-seoul@outlook.com

We will work with the carrier to investigate the issue.

7. Important Notice (Small Print)

All products are fulfilled through international suppliers and are shipped directly from our distribution partners.

This means:

Orders are processed and fulfilled via third-party logistics partners
Delivery times may vary slightly depending on location and supplier stock
We do our best to ensure consistent quality and reliable shipping times across all orders