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We offer a 14-day return policy in line with EU consumer protection regulations. This means you can request a return within 14 days of receiving your order if you are not satisfied.

To be eligible for a return, items must be unused, unworn, and in their original packaging. Some hygiene-related products may not be eligible for return once opened for safety reasons.

To start a return, please contact us at maison-seoul@outlook.com with your order number. Once your return is approved, we will provide further instructions.

You can reach us at:

maison-seoul@outlook.com
We respond within 24–48 business hours (Monday–Friday).

Your order is typically delivered within 5–15 business days after it has been shipped.

Before shipping, please allow 1–3 business days for order processing and preparation.

Once your order has been dispatched, you will receive a tracking number so you can follow your package at any time. Delivery times may vary slightly due to customs processing or carrier delays, especially during busy periods.

Yes. All products at Maison Seoul are carefully selected and tested through our supplier verification process. We only work with trusted international suppliers who meet our quality standards.

Each product is reviewed and checked before being added to our store to ensure it meets general safety and quality expectations.

However, we always recommend using products as instructed and performing a patch test where applicable (especially for beauty or skincare items). Individual results may vary.

We offer free standard shipping on all orders.

All orders are processed within 1–3 business days, and delivery typically takes 5–15 business days depending on your location.