Contactgegevens
Contact — Maison Seoul
We’re here to help.
Whether you have a question about your order, shipping, returns, or our products — our team is ready to assist you.
Customer Support
For all inquiries, please contact us via email:
We aim to respond within 24–48 business hours (Monday to Friday).
During busy periods, response times may take slightly longer.
Order Support
You can contact us for:
- Order tracking updates
- Address changes (within 12 hours of purchase)
- Product questions
- Returns & refunds
- Damaged or missing items
Please always include your order number to help us assist you faster.
Business Hours
Monday – Friday
09:00 – 17:00 (CET)
We are closed on weekends and public holidays.
Important Note
All customer support is handled online only. We do not currently offer phone support.
Response Time Commitment
We always aim to reply as quickly as possible. Most messages are answered within 1–2 business days.